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ORDER PROCESSING
- Orders are processed daily from Mondays through Fridays. Orders received before 3:00 PM (Manila time, or 0700 GMT) from Mondays through Fridays are processed on the same day while orders received after this time are processed on the next business day. If your order was placed after 3:00 pm on a Friday, Saturday, Sunday, or on a Holiday, such order will be processed on the next business day.
Product availability
Products sold by myAyala.com merchants are ideally available for courier pickup and consolidation within 24 hours after the order has been processed and approved. If your order will not be available within 24 hours, or is out-of-stock, myAyala.com will notify you by email if and when the item will be available, or if the item has been phased-out, as the case may be.
- If your order has been approved, you will be notified by email at the email address you provided when you registered as a member or when you made the purchase at myAyala.com . In certain instances, especially for COD orders, a representative from myAyala.com may contact you by telephone or email to confirm your order
- If you wish to inquire about the status of your order, please contact myAyala.com by email at orders@myayala.com or customerservice@myayala.com or you may call us through the contact numbers provided in Contact Us .
myAyala.com Order Processing and Fulfillment Cycle
Day 0
 
Online order submission
Order payment verification/approval
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Day 1
 
Order preparation/ assembly by merchants
 
Order pick-up, consolidation/ packing, and dispatch by delivery partners (assuming all ordered goods are available from merchants) |
Day 2/Day 3
 
Order dispatch (Philippine and international deliveries)
Order delivery by Day 2 or Day 3 for deliveries within the Philippines
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SHIPPING AND INSURANCE
myAyala.com ships ordered goods through any of our in-house courier group or, through any of our authorized couriers such as Aboitiz One, 2Go, Air 21, DHL, and FedEx. These authorized couriers reserve the right to refuse to ship items that are restricted from carriage by air transport regulations or the regulations of its air carrier partners. The terms specified under the Conditions of Contract of these couriers apply on packages shipped through them, respectively.
Orders are normally dispatched on the next business day following the day they were processed. For orders to be delivered to a Philippine destination, please allow 2 to 4 days from process date for delivery. For international destinations, standard delivery schedules of the couriers apply.
myAyala.com does not assume responsibility for, and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of ordered goods by its authorized courier.
Orders to be shipped within the Philippines
Please refer to the tables below for the shipping rates to be charged
for Philippine destinations.
LOCAL SHIPPING CHARGES
| Weight |
Metro Manila |
Outside MM |
Outside MM
(appliances) |
| |
|
|
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| < or = 3 kg |
150.00 |
250.00 |
500.00 |
| 4 to 10 kg |
200.00 |
350.00 |
650.00 |
| 11 to 20 kg |
400.00 |
550.00 |
850.00 |
| 21 to 30 kg |
600.00 |
750.00 |
1,100.00 |
| 31 to 40 kg |
800.00 |
950.00 |
1,500.00 |
| 41 to 50 kg |
1,000.00 |
1,150.00 |
1,900.00 |
| 51 to 60 kg |
1,200.00 |
1,300.00 |
2,300.00 |
| 61 to 70 kg |
1,400.00 |
1,500.00 |
2,600.00 |
| 71 to 80 kg |
1,600.00 |
1,700.00 |
3,000.00 |
| 81 to 90 kg |
1,800.00 |
1,900.00 |
3,400.00 |
| 91 to 100 kg |
2,000.00 |
2,100.00 |
3,800.00 |
| > 101 kg |
2,500.00 |
2,700.00 |
4,000.00 |
FOR GIFT CHEQUES AND CELL PHONES (Within or Outside Metro Manila)
Value |
Metro Manila |
Outside MM |
< or = Php 1,500.00 |
100.00 |
200.00 |
1,501.00 - 2,500.00 |
150.00 |
250.00 |
2,501.00 - 5,000.00 |
300.00 |
300.00 |
5,001.00 - 10,000.00 |
550.00 |
550.00 |
10,001.00 - 15,000.00 |
850.00 |
850.00 |
15,001.00 - 20,000.00 |
1,100.00 |
1,100.00 |
> or = Php 20,001.00 |
1,500.00 |
1,500.00 |
INTERNATIONAL SHIPPING CHARGES (USD)
Weight |
Australia |
Asia |
North/South America |
Europe/Antarctica/ Africa |
< or = 1 kg |
39.00 |
33.00 |
42.00 |
46.00 |
1.1 to 2 kg |
49.00 |
39.00 |
53.00 |
60.00 |
2.1 to 3 kg |
58.00 |
45.00 |
63.00 |
74.00 |
3.1 to 4 kg |
67.00 |
51.00 |
73.00 |
89.00 |
4.1 to 5 kg |
76.00 |
57.00 |
83.00 |
103.00 |
5.1 to 6 kg |
86.00 |
62.00 |
94.00 |
117.00 |
6.1 to 7 kg |
96.00 |
67.00 |
104.00 |
132.00 |
7.1 to 8 kg |
105.00 |
72.00 |
114.00 |
146.00 |
8.1 to 9 kg |
115.00 |
78.00 |
125.00 |
160.00 |
9.1 to 10 kg |
122.00 |
83.00 |
135.00 |
174.00 |
> or = 10.1 kg |
130.00 |
88.00 |
145.00 |
189.00 |
Delivery by myAyala.com Merchants
In some cases, specific items (such as food items, cakes, appliances, flowers, etc. ) require handling and delivery by the merchants themselves. Certain myAyala.com merchants offer their own delivery service within Metro Manila and to certain destinations within the Philippines .
Products requiring special handling
Gift baskets, wine bottles, food and delicatessen items, and magazine subscriptions are delivered by a special courier, but delivery is limited within Metro Manila only. For provincial delivery of appliances, myAyala.com may charge an additional cost for crating and special handling, due to the volumetric weight of the item. We shall notify the customer by email should any additional charges arise prior to the approval of the order and the shipment of the items.
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